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In the world of the heavy-duty dealership, uptime is everything. Fleets depend on their vehicles to keep goods moving and businesses running. Behind the scenes, one key role ensures that service operations run smoothly, and customers stay informed: the Service Advisor . More than just the link between customer and technician, a service advisor is the hub of communication, organization, and trust within a dealership's service department. Let's take a closer look at their duti

In my previous blog, I discussed how obsolescence can erode profits. This post focuses on the importance of preventing obsolescence...

The Silent Profit Killer: Why Obsolescence in the Parts Department Can't Be Ignored

In the fast-paced world of heavy duty dealerships, it’s easy to get caught up in big-picture goals like increasing sales or cutting...