Hiring the Right Person, Right Now

Hiring the right person for your department - whether it's inside parts sales, service operations, or inventory management - is about more than checking boxes on a resume. It takes thinking outside the job title. Look beyond just "experience" and focus on qualities that actually move your department forward: attitude, adaptability, and a willingness to learn. During interviews, don't overlook signs of nervousness - it often means they care. Slow down, find some common ground, and create an environment where the candidate feels comfortable being themselves. That's when the real conversations happen, and honest answers surface. Those are the moments that tell you if someone's a true fit for your team.

A thorough, intentional interview doesn't just help you - it helps the candidate, too. Take the time to clearly explain the role, the expectations, and what their career could look like with your dealership. Show them the path forward, not just the job today. Talk about your culture, what makes your team strong, and how they can make it better. Hiring isn't just about filling a seat - it's about building a team that shares your visions and whats to grow with you. When both sides walk away from an interview excited, that's when you know you're doing it right.

-Chris Norris